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Customer notice

COVID-19 safeguarding measures and controls

Our number one priority is the safety of HSS colleagues and customers. As a responsible training provider, we will play our part in helping Britain overcome the COVID-19 pandemic.
Review the HSS Training COVID-19 Risk Assessment and Control Document here.
On arrival
Delegates will be asked about typical symptoms and exposure to COVID-19. If the instructor considers it unsafe for you to attend i.e. you are displaying symptoms - you may be refused entry. This is at the discretion of the instructor to ensure the safety of HSS colleagues and delegates in attendance.


Covid-19 control measures will be discussed and agreed relative to the training facility covering venue house rules, reference to signage as applicable and risk assessment.

Social Distancing

We’re all getting used to staying apart from others and this rule applies in the training centre just as it does in the supermarket. The Government advice is to stay 2 metres (2m) apart and that’s what our guidance is based on. Theory training rooms will be laid out so delegates are not directly facing each other and the seating arranged 2 metres apart.

Health & hygiene

We will provide hand washing facilities (soap and water) and alcohol-based hand gel in areas where washing facilities are not readily available; delegates will be encouraged to wash their hands regularly. We will carry out frequent cleaning and disinfecting equipment, controls, objects and surfaces that are touched regularly, particularly in areas of high use such as door handles, light switches and reception areas using appropriate cleaning products.


Delegates are required to wear the following minimum PPE:
  • 3-ply surgical face mask (face covering) if in close proximity to others (not mandatory but highly recommended)
  • Disposable gloves (optional)
  • Any specific training requirements e.g. Confined space Respiratory Protective Equipment (RPE) are mandatory
Should a delegate have an underlying medical condition that prevents them from using a 3 ply face mask, 2 metre plus must be maintained and managed throughout. Where 2 metre plus cannot be maintained due to exercise activities then additional control measures in the form of a face shield must be worn.

Welfare facilities and canteens

Delegates may make adequate use of canteen facilities and toilets, this will be controlled to maintain social distancing and hygiene.

Practical Facilities

Floor areas will be marked to show delegates where to stand, ensuring social distancing is adhered to; but also to maximise their visibility and understanding of the practical training. Where the social distancing requirements are unable to be maintained e.g. (demonstrating machine controls or intricate equipment detail) additional precautions like limiting the exposure time and wearing face coverings and gloves are utilised. Machine controls will be cleaned and disinfected between use by each delegate.

Virtual Classroom / E-Learning Courses

Recently released e-learning modules for IPAF, PASMA and Ladder Association allow workers / operators to maintain qualifications and licenses.
Delegates are able to complete all theory learning remotely via an e-learning module and follow up by attending an HSS Training event at a later date for practical training and assessment.

Now available to book online:

  • IPAF (Dual) Mobile Vertical (3a) + (3b) Mobile Boom - Operator (E-Learning)
  • PASMA - Mobile Access Towers for Users (E-Learning)
  • PASMA - Low Level Access (E-Learning)
  • Ladder and Stepladder User - Ladder Association (E-Learning)
  • Ladder and Stepladder Inspection - Ladder Association (E-Learning)
You can also gain the CITB site safety qualifications in a virtual classroom environment:
  • Site Safety Plus - Health & Safety Awareness (Remote Learning)
  • Site Supervision Safety Training Scheme (SSSTS) (Remote Learning)
  • Site Management Safety Training Scheme (SMSTS) (Remote Learning)