This course is designed to support delegates who are interested in starting a career in the private security industry. It aims to support delegates to build the knowledge and skills needed to work confidently as a door supervisor while understanding safety and security responsibilities.
During the course, delegates will explore key areas such as:
- Principles of working in the private security industry
- Roles and responsibilities of a door supervisor
- Practical skills for safe physical intervention
This 6-day course combines classroom learning with practical sessions, aiming to give delegates the skills and knowledge required to work in licensed premises such as bars, pubs, clubs, hotels, stadiums and similar sectors.
The course covers the following key areas:
Unit 1: Working in the Private Security Industry
Delegates will explore the foundations of working in security, including:
- Legal aspects of the private security sector
- Health and safety for security operatives
- Fire safety awareness
- Emergency procedures
- Communication skills and customer care
Unit 2: Working as a Door Supervisor
This unit focuses on the responsibilities of a door supervisor, including:
- Behavioural standards and professionalism
- Civil and criminal law relevant to security work
- Searching and handling arrests
- Drug awareness
- Recording incidents and preserving crime scenes
- Licensing law
- Emergency procedures
Unit 3: Conflict Management
This section focuses on techniques to manage challenging situations safely, including:
- Avoiding conflict and reducing personal risk
- Defusing tense situations
- Resolving conflict and learning from experience
- Applying communication skills in conflict management for door supervisors
Unit 4: Physical Intervention Skills
Practical skills for safely handling physical situations, including:
- Introduction to physical intervention techniques
- Key legislation that underpins safe practices
The final day is dedicated to assessment, allowing delegates to demonstrate their understanding and skills.
This course is aimed at delegates who are interested in starting or progressing a career in the frontline of the private security industry. It provides a mix of practical and theoretical training that aims to support delegates applying for an SIA Door Supervisor licence. Delegates who successfully complete this training should be prepared to work in both licensed and unlicensed premises.
Pre-course Requirements
To attend this course, delegates should already hold:
- A Level 3 Emergency First Aid at Work certificate
- ACT Awareness certificate
- ACT Security certificate
On successful completion of the course, delegates will receive a certificate accredited by Highfield, recognising the knowledge and skills covered during the training.
SIA Door Supervisor Licence:
The SIA Door Supervisor license is separate from this course. Delegates who wish to work as licensed door supervisors must apply for the license directly through the SIA website.
Level 2 Award for Door Supervisors in the Private Security Industry Course FAQs
About the SIA
Q1. What is the SIA?
The SIA (Security Industry Authority) is the UK regulator for the private security industry. It issues licenses for roles such as door supervisors, ensuring those working in security meet legal requirements and have the right training.
__________________________________________________________________________
__________________________________________________________________________
About the Course
Q2. What is the Level 2 Award for Door Supervisors?
The Level 2 Award for Door Supervisors is a nationally recognised security qualification. The course covers the knowledge and practical skills needed to work safely as a door supervisor, including security principles, conflict management, physical intervention, and emergency first aid.
__________________________________________________________________________
__________________________________________________________________________
Q3. What's the difference between a CCTV Operator, Security Officer, and Door Supervisor?
Door Supervisor - Allows you to work in public-facing social settings, such as pubs, bars, nightclubs, and events where alcohol is served. The role involves managing entry, handling conflict, and physical intervention if required. This is the broadest licence, but a specialised role within the security industry that also allows you to work as a Security Officer.
Security Officer - Usually works in quieter environments such as offices, retail, warehouses, and construction sites. The role focuses on guarding property, patrolling, access control, and reporting incidents will less emphasis on conflict situations. This licence does not permit work on licensed premises or in a Door Supervisor role.
CCTV Operator - Specialises in monitoring surveillance systems in control rooms or security hubs. The role focuses on observing, detecting incidents, recording evidence, and supporting site or public space safety rather than physical guarding.
You can learn more about our security courses below:
__________________________________________________________________________Q4. Is this course accredited?
Yes. This course is accredited by Highfield, a recognised awarding body for security industry qualifications in the UK.
_________________________________________________________________________________
Q5. Why is door supervisor training important?
Door supervisor training is important as it supports individuals to work legally and safely in a front-line security role. Based on SIA requirements, the course aims to help delegates understand their legal responsibilities, safe working practices, and the standard expected within the private security industry.
__________________________________________________________________________
__________________________________________________________________________
Q6. How long does the course take?
The course runs over 6 days, combining classroom and practical training.
_________________________________________________________________________________
Who Should Attend
Q7. Who is this course for?
This course is aimed at anyone looking to start or develop a career as a door supervisor in licensed or unlicensed premises. Delegates already in a door supervision role, who need to renew their SIA licence should book the separate Door Supervisor top up course instead.
_________________________________________________________________________________
Q8. Are there any entry requirements?
Yes. To attend this course, delegates need to be over 18 years old, hold a Level 3 Emergency First Aid certificate and have completed the ACT Awareness and ACT Security e-learning courses, which cover counter-terrorism and front-line security. Delegates should also be physically and medically fit to participate in physical activities and confident in written and spoken English. For additional support see Q16.
__________________________________________________________________________
Q9. What should I bring on the day?
Please ensure you come prepared with the following:
- Photographic ID: (Driving license, passport, or UK birth certificate)
- Certificates: Level 3 Emergency First Aid, ACT Security and ACT Awareness
- Proof of address: two proofs of address (utility bills, bank statements, NHS or job centre letters)
- PPE: Please wear suitable clothing for classroom and practical exercises. Delegates are also required to bring PPE, including safety boots, hi-vis vest/jacket, hard hat (preferably chin strap), protective gloves, eye protection and suitable clothing that includes a long sleeve top and trousers (shorts are not permitted).
Where practical demonstrations are conducted outside, delegates must wear suitable waterproof clothing. For further guidance on PPE or you need help sourcing items, please contact our team on 0345 605 0006 or email training@hss.com before your course start date, we'll be happy to help.
_________________________________________________________________________________
How the Training Works
Q10. How is the course delivered?
This is an in-person course, combining classroom theory and practical exercises. Practical sessions are designed to give delegates experience in conflict management, searching and physical intervention scenarios.
__________________________________________________________________________
Q11. Is prior security experience needed?
No prior experience is required. This course introduces delegates to essential security principles and skills while supporting preparation for the SIA licence.
__________________________________________________________________________
Q12. Where can I find out more about ACT?
ACT (Action Counters Terrorism) courses are government-endorsed e-learning modules essential for attending this course, full details are available on the ProtectUK website.
_________________________________________________________________________________
Q13. Is there parking available at the training centre?
Most of our training venues offer free on-site parking, although spaces may be limited. You’ll receive full parking details, including What3Words navigation, in your joining instructions once your booking is confirmed. Alternatively, you can find parking availability and other venue details on our Training Centres information page
______________________________________________________________________________
Assessments & Certification
Q14. How is the course assessed?
Assessment includes participation in practical exercises, role play scenarios, and a written exam on the final day to demonstrate understanding of the course content.
__________________________________________________________________________
Q15. What certification will I receive?
On successful completion, delegates receive a Highfield-accredited Level 2 Award certificate. To work as a Door Supervisor, the SIA licence must be applied for separately via the SIA website and pay the relevant fee. Guidance on applying is available via the SIA website.
_________________________________________________________________________________
Delegate Support & Accessibility
Q16. What support is available if I have additional needs or require adjustments?
At HSS Training, we are committed to providing an inclusive and supportive learning environment. If you’re neurodivergent, have a disability, have a specific learning need, or English isn’t your first language, please refer to our reasonable adjustments guide.
_________________________________________________________________________________
Still Have Questions?
If you need further support please contact us on 0345 605 0006, use our live chat or email training@hss.com.
_________________________________________________________________________________
This course is designed to support delegates who are interested in starting a career in the private security industry. It aims to support delegates to build the knowledge and skills needed to work confidently as a door supervisor while understanding safety and security responsibilities.
During the course, delegates will explore key areas such as:
- Principles of working in the private security industry
- Roles and responsibilities of a door supervisor
- Practical skills for safe physical intervention
This 6-day course combines classroom learning with practical sessions, aiming to give delegates the skills and knowledge required to work in licensed premises such as bars, pubs, clubs, hotels, stadiums and similar sectors.
The course covers the following key areas:
Unit 1: Working in the Private Security Industry
Delegates will explore the foundations of working in security, including:
- Legal aspects of the private security sector
- Health and safety for security operatives
- Fire safety awareness
- Emergency procedures
- Communication skills and customer care
Unit 2: Working as a Door Supervisor
This unit focuses on the responsibilities of a door supervisor, including:
- Behavioural standards and professionalism
- Civil and criminal law relevant to security work
- Searching and handling arrests
- Drug awareness
- Recording incidents and preserving crime scenes
- Licensing law
- Emergency procedures
Unit 3: Conflict Management
This section focuses on techniques to manage challenging situations safely, including:
- Avoiding conflict and reducing personal risk
- Defusing tense situations
- Resolving conflict and learning from experience
- Applying communication skills in conflict management for door supervisors
Unit 4: Physical Intervention Skills
Practical skills for safely handling physical situations, including:
- Introduction to physical intervention techniques
- Key legislation that underpins safe practices
The final day is dedicated to assessment, allowing delegates to demonstrate their understanding and skills.
Level 2 Award for Door Supervisors in the Private Security Industry Course FAQs
About the SIA
Q1. What is the SIA?
The SIA (Security Industry Authority) is the UK regulator for the private security industry. It issues licenses for roles such as door supervisors, ensuring those working in security meet legal requirements and have the right training.
__________________________________________________________________________
__________________________________________________________________________
About the Course
Q2. What is the Level 2 Award for Door Supervisors?
The Level 2 Award for Door Supervisors is a nationally recognised security qualification. The course covers the knowledge and practical skills needed to work safely as a door supervisor, including security principles, conflict management, physical intervention, and emergency first aid.
__________________________________________________________________________
__________________________________________________________________________
Q3. What's the difference between a CCTV Operator, Security Officer, and Door Supervisor?
Door Supervisor - Allows you to work in public-facing social settings, such as pubs, bars, nightclubs, and events where alcohol is served. The role involves managing entry, handling conflict, and physical intervention if required. This is the broadest licence, but a specialised role within the security industry that also allows you to work as a Security Officer.
Security Officer - Usually works in quieter environments such as offices, retail, warehouses, and construction sites. The role focuses on guarding property, patrolling, access control, and reporting incidents will less emphasis on conflict situations. This licence does not permit work on licensed premises or in a Door Supervisor role.
CCTV Operator - Specialises in monitoring surveillance systems in control rooms or security hubs. The role focuses on observing, detecting incidents, recording evidence, and supporting site or public space safety rather than physical guarding.
You can learn more about our security courses below:
__________________________________________________________________________Q4. Is this course accredited?
Yes. This course is accredited by Highfield, a recognised awarding body for security industry qualifications in the UK.
_________________________________________________________________________________
Q5. Why is door supervisor training important?
Door supervisor training is important as it supports individuals to work legally and safely in a front-line security role. Based on SIA requirements, the course aims to help delegates understand their legal responsibilities, safe working practices, and the standard expected within the private security industry.
__________________________________________________________________________
__________________________________________________________________________
Q6. How long does the course take?
The course runs over 6 days, combining classroom and practical training.
_________________________________________________________________________________
Who Should Attend
Q7. Who is this course for?
This course is aimed at anyone looking to start or develop a career as a door supervisor in licensed or unlicensed premises. Delegates already in a door supervision role, who need to renew their SIA licence should book the separate Door Supervisor top up course instead.
_________________________________________________________________________________
Q8. Are there any entry requirements?
Yes. To attend this course, delegates need to be over 18 years old, hold a Level 3 Emergency First Aid certificate and have completed the ACT Awareness and ACT Security e-learning courses, which cover counter-terrorism and front-line security. Delegates should also be physically and medically fit to participate in physical activities and confident in written and spoken English. For additional support see Q16.
__________________________________________________________________________
Q9. What should I bring on the day?
Please ensure you come prepared with the following:
- Photographic ID: (Driving license, passport, or UK birth certificate)
- Certificates: Level 3 Emergency First Aid, ACT Security and ACT Awareness
- Proof of address: two proofs of address (utility bills, bank statements, NHS or job centre letters)
- PPE: Please wear suitable clothing for classroom and practical exercises. Delegates are also required to bring PPE, including safety boots, hi-vis vest/jacket, hard hat (preferably chin strap), protective gloves, eye protection and suitable clothing that includes a long sleeve top and trousers (shorts are not permitted).
Where practical demonstrations are conducted outside, delegates must wear suitable waterproof clothing. For further guidance on PPE or you need help sourcing items, please contact our team on 0345 605 0006 or email training@hss.com before your course start date, we'll be happy to help.
_________________________________________________________________________________
How the Training Works
Q10. How is the course delivered?
This is an in-person course, combining classroom theory and practical exercises. Practical sessions are designed to give delegates experience in conflict management, searching and physical intervention scenarios.
__________________________________________________________________________
Q11. Is prior security experience needed?
No prior experience is required. This course introduces delegates to essential security principles and skills while supporting preparation for the SIA licence.
__________________________________________________________________________
Q12. Where can I find out more about ACT?
ACT (Action Counters Terrorism) courses are government-endorsed e-learning modules essential for attending this course, full details are available on the ProtectUK website.
_________________________________________________________________________________
Q13. Is there parking available at the training centre?
Most of our training venues offer free on-site parking, although spaces may be limited. You’ll receive full parking details, including What3Words navigation, in your joining instructions once your booking is confirmed. Alternatively, you can find parking availability and other venue details on our Training Centres information page
______________________________________________________________________________
Assessments & Certification
Q14. How is the course assessed?
Assessment includes participation in practical exercises, role play scenarios, and a written exam on the final day to demonstrate understanding of the course content.
__________________________________________________________________________
Q15. What certification will I receive?
On successful completion, delegates receive a Highfield-accredited Level 2 Award certificate. To work as a Door Supervisor, the SIA licence must be applied for separately via the SIA website and pay the relevant fee. Guidance on applying is available via the SIA website.
_________________________________________________________________________________
Delegate Support & Accessibility
Q16. What support is available if I have additional needs or require adjustments?
At HSS Training, we are committed to providing an inclusive and supportive learning environment. If you’re neurodivergent, have a disability, have a specific learning need, or English isn’t your first language, please refer to our reasonable adjustments guide.
_________________________________________________________________________________
Still Have Questions?
If you need further support please contact us on 0345 605 0006, use our live chat or email training@hss.com.
_________________________________________________________________________________
This course is aimed at delegates who are interested in starting or progressing a career in the frontline of the private security industry. It provides a mix of practical and theoretical training that aims to support delegates applying for an SIA Door Supervisor licence. Delegates who successfully complete this training should be prepared to work in both licensed and unlicensed premises.
Pre-course Requirements
To attend this course, delegates should already hold:
- A Level 3 Emergency First Aid at Work certificate
- ACT Awareness certificate
- ACT Security certificate
On successful completion of the course, delegates will receive a certificate accredited by Highfield, recognising the knowledge and skills covered during the training.
SIA Door Supervisor Licence:
The SIA Door Supervisor license is separate from this course. Delegates who wish to work as licensed door supervisors must apply for the license directly through the SIA website.
